[vc_row][vc_column][trx_sc_promo title_style=”default” title_align=”center” link_style=”default” size=”large” full_height=”” text_paddings=”” icon_type=”fontawesome” icon_fontawesome=”” title=”Our Support Policy” subtitle=”Support” description=”AxiomThemes technical support is always there to assist their users with all the technical questions regarding Axiom products.”][vc_row_inner][vc_column_inner width=”1/2″][vc_empty_space height=”1em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][vc_column_text]
- To get a pre-purchase advice, you may post in the theme’s forum.
- To get a response more promptly, you are recommended to use our Ticket-system.
- We try to answer your questions within 12-24 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
- upport time schedule is Monday – Friday: -10.00 – 19.00 CET
- Please note! We do not provide support, if you do not have the purchase code.
- Item support does not include:
- Customization and installation.
- Support for third party software and plugins.
AxiomThemes technical support is always there to assist their users with all the technical questions regarding Axiom products.
[/vc_column_text][vc_empty_space height=”2em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][vc_row_inner][vc_column_inner width=”1/2″][vc_single_image image=”32″ img_size=”large”][/vc_column_inner][vc_column_inner width=”1/2″][vc_empty_space height=”3.8em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][vc_column_text]- In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
- Or you may simply follow this link: axiom.ticksy.com.
- Enter your purchase key and register in the system.
- To avoid a confusion, please use your own ThemeForest login in Support System.
- Fill out the ticket form.
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